Mazda Dropped the Ball on the New CX-5
I'm a big fan of Mazda and I agree with most of what Kirk says in the video. Mazda dropped the ball on this one. I don't know which customers they surveyed for this redesign, but apparently they didn't survey the ones who drive their cars. Because if they did, then they would know, that it would be stupid to remove the physical climate controls, the volume knob and the commander knob. Those are some of the features that I actually really love on their cars. And I loved how they were fighting against making everything touch screen in their cars. Well they caved in it seems. And I'm highly disappointed.
I understand that a good number of people didn't like being forced to use the commander knob all the time. In my opinion, there was an easy solution to that issue; simply enable touch screen on their infotainment screen. Let the people who don't want to use the commander knob, touch the screen to do what they want. Instead, they took the route of removing all these useful physical buttons and moved them into this huge laptop sized screen. Well guess what, without the commander knob, it is so much harder to use the infotainment screen without taking your eyes off the road. For a brand that prioritizes the driving experience, this is an idiotic decision.
The move to flat haptic feedback buttons on the steering wheel is another idiotic move. Have they not seen the complaints car reviewers have on the Tiguan and Golf GTI? Most reviews pointed these out as a flaw, a zonk if you will. I have had experience driving a VW Tiguan on a road trip and I wasn't fan of these haptic feedback steering wheel buttons. Also that Tiguan did not have physical buttons for the AC and I hated that as well.
If you're looking to buy a CX-5, especially one with the Turbo, then you need to buy a 2025 model now. The new ones will not come with a Turbo either. Another face palm moment here by the way.
If it was my money, I'm not replacing our 2016 Mazda CX-5 with a 2026 Mazda CX-5. I'll either get the previous model years with the Turbo, or I'm moving up to real luxury brand and find myself a BMW X3 or Audi Q5, reliability be damned.
If this is the new direction they are going, they will lose a lot of their hardcore fans, like me.
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